Frequently Asked Questions

1. Orders

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You will receive an order confirmation by email once payment has been processed.

Q: Can I cancel my order?
A: Yes. Orders can be cancelled within 24 hours of purchase provided they have not yet been dispatched. If your order has already shipped, please refer to our Return & Refund Policy.

Q: Will I receive an invoice?
A: Yes. Every order automatically generates a tax invoice, which will be sent to your email once payment is confirmed.

2. Shipping & Delivery

Q: Do you offer free shipping?
A: Yes. We are proud to offer FREE SHIPPING across Australia with no minimum spend.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location. Remote areas may take longer.

Q: Do you provide tracking?
A: Yes. Once your order is dispatched, you will receive an email with a tracking number to follow your delivery.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of receiving your item. Products must be unused, in original packaging, and in resalable condition.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Q: What if my item is faulty or damaged?
A: If your item is faulty, damaged, or incorrect, we will provide a prepaid return label and send you a replacement or full refund.

4. Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Google Pay.

Q: Is it safe to pay on your website?
A: Absolutely. All payments are processed using SSL encryption and PCI DSS-compliant payment gateways. We never store your card details.

5. Products

Q: Are product images accurate?
A: Yes, but please note that images are for illustrative purposes only. Colours, packaging, or appearance may differ slightly depending on supplier batches.

Q: Do you sell live plants?
A: Yes. Live plants are natural and may vary in size, shape, and colour. We package them carefully to ensure they arrive healthy.

6. Security & Privacy

Q: Is my personal information safe with you?
A: Yes. We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Your data is protected with advanced encryption.

Q: Will you share my details with third parties?
A: No. We only share your details with trusted partners (e.g., couriers, payment processors) for the sole purpose of fulfilling your order.

7. Contact Us

Q: How can I contact customer service?
A: You can reach us by email at contact@macleayvariety.com, call us at +61 476 845 201, or visit us at our store:
📍 1/41 Southsea Terrace, Macleay Island QLD 4184, Australia