Order & Payment Policy

This Order & Payment Policy explains how orders are processed, payments are accepted, and how billing is handled at Macleay Island Variety. By placing an order through macleayvariety.com, you agree to the following terms:

1. Placing an Order

  1. Orders may be placed directly through our Website at any time.

  2. All product prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST).

  3. By submitting an order, you confirm that all information provided (including shipping and billing details) is accurate.

  4. You will receive an order confirmation email once your order has been successfully placed.

2. Payment Methods

We accept the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Google Pay

All payments are processed through secure SSL-encrypted gateways. We do not store your credit card details.

3. Payment Processing

  1. Orders will only be processed once full payment has been received.

  2. If a payment fails or is declined, the order will be automatically cancelled.

  3. You will receive a tax invoice by email once payment has been confirmed.

4. Order Fulfilment

  1. Handling time: 1–2 business days before dispatch.

  2. Delivery timeframe: 3–7 business days within Australia (longer for remote regions).

  3. Orders are shipped with tracking numbers provided by email.

5. Billing & Pricing

  1. All charges are displayed clearly at checkout — no hidden fees.

  2. Prices are subject to change without prior notice but confirmed orders remain unaffected.

  3. If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.

6. Cancellations

  • Orders may be cancelled by contacting us within 24 hours of purchase, provided the item has not yet shipped.

  • Once dispatched, our Return & Refund Policy will apply.

7. Fraud Prevention

We take fraud seriously. All orders are subject to verification and may be cancelled if flagged as suspicious. Customers may be asked to provide proof of identity for large or unusual transactions.

8. Contact Information

For questions regarding orders or payments:

Macleay Island Variety – Customer Service
📍 1/41 Southsea Terrace, Macleay Island QLD 4184, Australia
📞 +61 476 845 201
📧 contact@macleayvariety.com